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About 61 percent of consumers prefer calling businesses when buying a product or service. Consumers are cautious that human interaction is essential, especially with high-value purchases. It’s only logical as talking to a person gives quick answers to questions and problems.
Phone calls play a crucial role in customer service to meet the best customer experience. Do you own a start-up business and are looking for tips and guides for your buyer support channels? You can set up business phone number for them to reach through this guide.
Choose a Phone Number
You can choose a phone number you think will best suit your business. Either you choose a cheaper option that will save you money or one that is fun and memorable. The options include a toll-free number or your local landline phone number.
The former is more memorable as it’s customizable with alphabetic characters. For instance, you can have a recognizable 1-800-COFFEE number for your coffee shop. But you have to check whether a business already has taken your number of choice.
A local landline number doesn’t have the cute word extensions. You can ask your service provider if you can choose the number combination.
Record Custom Greeting
The greeting is the first message heard when calling your business phone number. Tailor the welcoming phrase with your business and its nature for the best approach. The usual script says, “Good day, thank you for calling. To speak to a representative, press (number).”
You can either record it yourself or hire a professional to narrate it. Another option is a text-to-speech application that sounds like Siri or Alexa.
Consider Phone Call Redirection
Add business phone call extensions to your employees. It will redirect the caller to a specific person or department in your business. Most business phone calls use this method already.
For instance, you can say, “If you wish to continue, press 2. If you wish to cancel, press 3” and its likes.
Record Custom Voicemail Message
The custom voicemail message for the business phone number service is the same as the second tip. This message is the voicemail played when the caller rang you while you were away. It will be your “Please leave a message after the beep” note.
Record Default On Hold Music
The on hold music is what your customer will hear while put on hold. As you transfer the call to the right person or department to answer it, you will have to put them on hold.
The default on-hold music doesn’t always have to be music. You can have a narration of information about the company such as its products and services.
Set Up Business Phone Number Today
Phone calls help your business communicate with customers to solve their queries problems. Business phone numbers and phone calls regulated with great attention is an advantage. This article discussed how to set up business phone numbers for small start-ups.
Do you wish to read other content? Check out more of our articles now. We feature helpful tips and guides about Pop Culture fashion.
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